Privacy Policy
Balham Movers Privacy Policy
This Privacy Policy explains how Balham Movers collects, uses, stores and protects personal data for all customers and prospective customers in the Balham area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Balham Movers customers, potential customers, and website users located in the Balham area who engage with us for removal, packing, storage, or related services. It covers personal data collected online, by telephone, in person, and through any other communication channels that we use to provide our services.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:
Identification and contact information: name, postal address, property addresses for collection and delivery, and any other contact details you choose to provide such as preferred contact methods.
Service and booking information: details of your move, inventory lists, access and parking information, dates and times of services, special instructions, and records of communications related to your booking.
Payment and transaction information: payment confirmations, the amount paid, and related billing records. We do not store full payment card details; where card payments are processed, these are handled securely by our payment processor.
Communication records: correspondence and notes from phone calls, messages, and any feedback or complaints you submit to us.
Technical information: limited technical data such as IP address, device type, and basic usage data when you visit our website, to help us maintain and improve our services and monitor security.
How We Collect Personal Data
We collect personal data directly from you when you contact us to request information or a quote, when you confirm a booking, when you communicate with us during the provision of services, and when you provide feedback. We may also receive personal data indirectly from third parties, such as comparison or referral services, where you have asked them to connect you with removal companies.
Lawful Bases for Processing
Balham Movers processes personal data only where there is a lawful basis under the UK GDPR. We rely on the following legal bases:
Contract: We process your personal data when it is necessary to take steps at your request before entering into a contract, and to perform our contract with you. This includes providing quotes, managing bookings, delivering removal services, and handling payments.
Legal obligation: We process certain data to comply with legal and regulatory obligations, such as keeping financial records for tax and accounting purposes, and responding to lawful requests from regulatory or law enforcement authorities.
Legitimate interests: We process personal data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. Examples include improving our services, managing and training staff, handling customer queries and complaints, and ensuring the security of our systems and premises.
Consent: In limited cases, we may rely on your consent, for example where we send you direct marketing by electronic means that requires consent. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our removal and related services, including quotation, scheduling, and performance of contracts.
To communicate with you about your booking, including confirmations, changes, and service-related updates.
To manage payments, invoicing, refunds, and related financial records.
To respond to enquiries, feedback, or complaints and to provide customer support.
To improve our operations, services, and customer experience, including staff training and quality assurance.
To maintain the security and integrity of our systems, premises, vehicles, and website.
To comply with applicable laws, regulations, and requests from authorities.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as processors on our behalf and who only process your personal data in accordance with our instructions and this Privacy Policy. These may include:
IT and hosting providers who support our systems and data storage.
Payment service providers who process payments securely on our behalf.
Customer management and communication service providers that help us manage bookings and communications.
Professional advisers, such as accountants or legal advisers, where necessary for legitimate business purposes and compliance.
We may also share personal data with other controllers where necessary, for example with insurers in relation to claims, or with law enforcement or regulatory bodies where we are legally required or permitted to do so.
International Transfers
If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect it, such as adequacy regulations, standard contractual clauses, or equivalent measures required under data protection law.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, and to satisfy any legal, accounting, or reporting requirements. In general:
Booking and service records are retained for a period necessary to manage our relationship with you, handle any complaints, and meet tax and accounting obligations.
Financial records are kept for the retention periods required under tax and company law.
Communication records are retained for a reasonable period to address queries and maintain business records.
When personal data is no longer needed, we will securely delete or anonymise it.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include access controls, staff training, secure storage, and regular review of our security practices. While we work to protect your personal data, no transmission or storage system can be guaranteed as completely secure.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: You can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: You can request that we delete your personal data where there is no longer a lawful basis for us to keep it.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain circumstances.
Right to data portability: You can request that we provide certain personal data to you or to another organisation in a structured, commonly used, machine-readable format.
Right to object: You can object to processing based on our legitimate interests, including profiling related to those interests, and you can object at any time to direct marketing.
Rights related to automated decision making: You have rights in relation to decisions based solely on automated processing, where these have legal or similarly significant effects on you, although Balham Movers does not typically use such processes for its services.
To exercise any of your rights, you can contact us using the details provided on our website or in your booking documentation. We may need to verify your identity before responding. We aim to respond to all valid requests within one month, or within the time permitted under data protection law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the date of the policy and, where appropriate, inform you through our website or other communication methods. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
